Shipping & Returns

You should automatically receive notice and a tracking number after your product ships. If you need to track an order please use the Contact Us form and be sure to provide the Order Number and the particular product number/s. When you make a purchase at this store your payment is securely handled by PayPal.

Shipping
The cart shipping calculator will let you know what your UPS shipping fee is. There is no shipping fee at RGME Store #2 for purchases over $50. RGME Store #2 only uses UPS and only ships within the 48 continental USA states. RGME can not process orders to any other location. Other shipping methods are not available.

Minimum Order Fee
There is an additional $3 minimum order fee for a purchase transaction under $125.

Returns
A Return Merchandise Authorization (RMA) number is required from RGME before returning anything at all and/or for any reason, and you must obtain one within 7 days of having received your shipment. Please use the Contact Us" form to specifically request an RMA. You will receive, by email, instructions for where the ship the return to. Please, NO EXCEPTIONS to obtaining an RMA before returning something!

There is a 23% re-stocking fee on all non defective and non broken returned item, and shipping can not be refunded. You can not obtain a refund without incurring that 23% restocking fee if the item is not defective.

Product Guarantee
We guarantee that all products will be free from defect and will be as pictured and described on this store website. If you receive a product that does not meet our guarantee then RGME will credit your account. Certain items may have an additional warranty from the manufacturer. If this is the case, it will be stated in the description. To exercise this product guarantee you must first obtain an RMA (see above).